FOR 16TH CONSECUTIVE YEAR, FROST BANK RANKS HIGHEST IN THE J.D. POWER RETAIL BANKING SATISFACTION STUDY IN TEXAS

Core Insights - Frost Bank has achieved the highest ranking for retail banking customer satisfaction in Texas for 16 consecutive years according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study [1][3] - The bank scored an overall satisfaction index of 745, which is 68 points higher than the Texas region average [2] Customer Satisfaction Rankings - Frost Bank ranked No. 1 in six out of seven dimensions in the J.D. Power study: trust, people, account offerings, customer banking flexibility, time and money savings, and digital channels [2][3] - The J.D. Power study is recognized as the leading survey of consumer banking satisfaction in the United States, involving 110,000 customers [3] Company Overview - Frost Bank is a subsidiary of Cullen/Frost Bankers, Inc., which has $52.5 billion in assets as of December 31, 2024 [4] - The bank provides a comprehensive range of banking, investments, and insurance services across multiple regions in Texas [4]