高质量处置金融纠纷为行业稳健发展护航

Core Viewpoint - The joint issuance of the "Opinions on Promoting High-Quality Development of Financial Dispute Mediation Work" by the National Financial Supervision Administration, the People's Bank of China, and the China Securities Regulatory Commission aims to guide financial institutions in dispute resolution, protect consumer rights, and enhance industry credibility [1][2]. Group 1 - Financial institutions are encouraged to actively participate in dispute mediation, recognizing its importance in maintaining financial order and enhancing their social image [1][2]. - Institutions must cooperate with mediation organizations to accurately ascertain facts and handle disputes with fairness and objectivity, ensuring compliance with mediation agreements [1][2]. - Establishing an internal support system is crucial, including designating specific departments for mediation, integrating mediation work into performance assessments, and creating incentive mechanisms to boost participation [1][2]. Group 2 - Financial institutions should allocate sufficient funds in their budgets for mediation activities, including hiring professional mediators and training [2]. - Institutions are advised to analyze the root causes of disputes and implement improvements in product design, business processes, and personnel management to reduce future conflicts [2]. - High-quality dispute resolution is essential for financial institutions to adapt to industry trends, meet regulatory requirements, and enhance their competitiveness [2].