H&R Block Leverages OpenAI to Create a Force Multiplier for Its Human Expertise

Core Insights - H&R Block and OpenAI are collaborating to develop a generative AI solution aimed at enhancing real-time assistance for over 60,000 tax professionals, ultimately benefiting millions of taxpayers [1][3] - The initiative will leverage the expertise of H&R Block's The Tax Institute, which continuously monitors tax code changes, to provide accurate and personalized support [2][5] - The first phase of the project is set to launch later this year, with a broader rollout planned for Tax Season 2026 [4] Company Overview - H&R Block provides tax preparation services, financial products, and small-business solutions, blending digital innovation with human expertise [7] - The company has a network of 9,000 locations and serves over 20 million clients annually [1][2] - H&R Block's AI Tax Assist, launched before Tax Season 2024, combines 70 years of tax expertise with AI to streamline the DIY tax preparation process [5]