热闻丨花1400多选择独享顺风车，7座车却挤了8个人，哈啰回应

Core Points - A customer reported an incident involving overloading in a ride-sharing service, where a family of five paid over 1400 yuan for a non-shared ride but ended up with eight passengers in a seven-seat vehicle, leading to discomfort and safety concerns [2][4] - The ride-sharing platform, 哈啰顺风车, acknowledged the issue, stating that the driver had indeed picked up additional passengers and has since permanently banned the driver's account, promising compensation to the affected customer [8] Group 1 - The customer, Mr. Mo, experienced significant discomfort during a 600-kilometer journey due to overloading, which included unsafe driving behaviors such as chatting on the phone while driving [4][6] - The platform's initial compensation was only 45 yuan, which the customer found unacceptable, prompting a public outcry regarding the reliability of the ride-sharing service [6][7] - 哈啰顺风车's response included an apology and a commitment to provide satisfactory compensation, indicating a proactive approach to customer service and safety [8] Group 2 - The incident has sparked widespread criticism from users, highlighting concerns about the reliability and safety of ride-sharing services, particularly regarding adherence to booking preferences [7] - The platform has mechanisms for reporting violations, including internal reporting options and consumer complaint hotlines, emphasizing the importance of accountability in the ride-sharing industry [9][10] - Legal provisions exist for reporting overloading incidents to authorities, reinforcing the regulatory framework surrounding ride-sharing services and passenger safety [12][13]