卫生巾品牌“绵绵的羊”回应产品质疑：未发现有害物质或系统性质量问题

Core Viewpoint - The company "Mianmian de Yang" has responded to recent quality issues raised by consumers regarding its sanitary products, stating that investigations confirm compliance with national hygiene standards [1][2]. Group 1: Company Response and Actions - Following consumer complaints about product quality, the company immediately cooperated with government departments for a comprehensive investigation, which concluded that its production and sales processes are legal and compliant [1]. - The company suspended all online sales of its products on April 15 and conducted thorough inspections across its entire supply chain, including production, storage, and logistics [1]. - The company announced plans to optimize its customer complaint response mechanism within seven days and will establish a dedicated customer service hotline for special complaint situations [2]. Group 2: Consumer Complaints and Issues - Reports surfaced on April 14 from multiple consumers alleging significant quality issues with the company's sanitary napkins and sleep pants, including the presence of foreign objects and stains [4]. - Some consumers reported health issues after using the products, and faced difficulties in obtaining resolutions from customer service, which required hospital documentation for claims [4]. Group 3: Market Presence and Sales - As of April 16, all products from the company's official store were taken off the shelves on e-commerce platforms [5]. - On April 22, the founder of "Mianmian de Yang" began selling sanitary napkins through a live stream on Douyin, with the flagship store having 2.55 million followers [5].