Nan Fang Du Shi Bao·2025-04-22 09:27Core Viewpoint - JD's food delivery service experienced significant system failures due to a surge in order volume, leading to widespread user complaints and delays in order fulfillment [1][2][4] Group 1: System Failures and User Impact - On April 22, multiple users reported issues with order placements, including failures to receive orders and excessive delays, causing "JD Food Delivery Crashed" to trend on social media [1][2] - Users experienced long wait times, with some reporting that their orders were not acknowledged by merchants, leading to cancellations [2] - During peak hours, the system was overwhelmed, with delivery times extending to 40 minutes to over an hour [2] Group 2: Company Response and Compensation - JD responded to the system crash by offering free meals for orders that were delayed by over 20 minutes and providing additional discount vouchers for both canceled and unfulfilled orders [4] - The company acknowledged a previous similar incident on April 16, where the system was overwhelmed due to a promotional event, resulting in a temporary outage [4] - To prevent future occurrences, JD plans to conduct comprehensive system stress tests and improve service reliability [4]