TeleVox Unveils End-to-End Call Analytics Solution Insights360

Core Insights - TeleVox has launched Insights360, a cloud-based analytics solution designed to enhance patient call experiences by analyzing every aspect from dial to disconnect [1][3] - The technology records calls within the telecom network and generates patient-centered data, focusing on the customer's perspective rather than the agent's [3][4] Product Features - Insights360 provides customized analytics to identify specific challenges in healthcare organizations, enabling smarter self-service and reduced operational costs [4] - The solution offers actionable insights, such as identifying network connectivity issues, reasons for agent transfers, and analyzing repeat calls for better resolution [4] Industry Context - TeleVox serves over 7,000 healthcare organizations, integrating its patient relationship management platform with electronic health records to facilitate two-way interactions [6] - The company has been in operation for 30 years, focusing on improving healthcare communication and reducing the operational burden on staff [6][7] Upcoming Events - TeleVox will showcase Insights360 at the Becker's Healthcare Annual Meeting from April 28 to May 1 in Chicago, where attendees can participate in live demos and workshops [5]