Core Insights - The public satisfaction score for express delivery services in 2024 is 84.6, an increase of 0.3 points year-on-year, with SF Express and JD Express ranking the highest among nine brands [1] Group 1: Satisfaction Metrics - The satisfaction scores for five secondary indicators, including order placement, service issue resolution, and information satisfaction, have increased compared to 2023, with scores of 90.5, 77.6, and 85.6 respectively, reflecting increases of 1.0, 1.3, and 1.1 points [1] - Among 17 tertiary indicators, most scores have improved, with significant increases in eco-friendly packaging (up 1.2 points), issue resolution (up 1.2 points), complaint handling (up 3.0 points), and loss compensation (up 2.6 points) [1] Group 2: Order Placement Experience - The order placement stage received the highest score of 90.5, indicating a growing demand for efficiency and convenience as users increase their usage of express delivery services [2] - Online order channels, including public accounts, mini-programs, and company websites, offer features like one-click address filling and guaranteed compensation for delays, enhancing user experience [2] - Offline order channels provide personal interaction and detailed service, allowing users to witness the packaging process and ensuring transparency through video monitoring, which enhances trust and reliability in service [2]