energy monster(US:EM) Yang Zi Wan Bao Wang·2025-04-25 08:24Core Viewpoint - The popularity of shared power banks has increased among consumers, but issues such as "difficult to return" and "cross-city fees doubling" have emerged, leading to potential financial losses for users. A consumer survey report on the issue of returning shared power banks was released by the Jiangsu Consumer Protection Committee on April 25 [1]. Billing Standards - The billing standards of the seven surveyed brands are publicly disclosed, with differences in the same brand's billing rules. The billing systems are similar, offering a short free period of 2-5 minutes, with hourly fees ranging from 3 to 6 yuan. Daily caps range from 30 to 60 yuan, and total caps are set at 99 yuan [3][4]. Brand-Specific Billing Details - The following table summarizes the billing details of each brand: - Meituan: 1 hour, 3/4 yuan, 3/5 minutes free, daily cap 30/40 yuan, total cap 99 yuan - Monster: 0.5 hours, 4 yuan, 3 minutes free, daily cap 32 yuan, total cap 99 yuan - Street Electric: 0.5/1 hour, 3/4 yuan, 2 minutes/no free time, daily cap 30/40 yuan, total cap 99 yuan - Xiaodian: 0.5/1 hour, 4/6 yuan, 3 minutes/no free time, daily cap 40/60 yuan, total cap 99 yuan - Laidian: 0.5 hours, 4/5 yuan, no free time, daily cap 30 yuan, total cap 99 yuan - Dianbaobao: 1 hour, 3 yuan, 5 minutes free, daily cap 30 yuan, total cap 99 yuan - Chongdianlang: 1 hour, 3 yuan, 5 minutes free, daily cap 30 yuan, total cap 99 yuan [4]. Customer Service Response - Customer service for the seven brands generally responds within 3 minutes, with Monster, Chongdianlang, and Dianbaobao providing the fastest responses within 1 minute. All brands' customer service can assist consumers in pausing billing for up to 24 hours, with Laidian offering the longest pause of up to 9 days [5][6]. Return Mechanism and Issues - The success rate for returning power banks across different cities is high, with no additional charges incurred. However, if a power bank cannot be returned due to full charging cabinets or equipment failure, consumers may need to pay 99 yuan to "buy out" the power bank. Some brands offer postal return options, while others do not [7][8]. Unfair Terms and Recommendations - Some brands, such as Dianbaobao, have been found to include unfair terms in their agreements, which may shift responsibility to consumers in cases of equipment failure. The Jiangsu Consumer Protection Committee suggests that companies should improve return mechanisms, enhance customer service, and ensure clear pricing [9][10].