打造国际顶尖用电营商环境

Core Viewpoint - The Shenzhen Qianhai Shekou Free Trade Zone Power Supply Company has achieved a power supply reliability rate of 99.9997%, significantly enhancing the energy supply environment in the Qianhai area, which supports comprehensive reform and opening-up initiatives [1][2]. Group 1: Company Achievements - The company is recognized as the first mixed-ownership enterprise for incremental distribution network reform in China, fulfilling dual missions as a pilot for both incremental distribution business reform and state-owned enterprise mixed-ownership reform [1]. - The power supply reliability in core areas has maintained 100% for six consecutive years, showcasing the company's commitment to high-quality service [1]. - The company has implemented a temporary electricity sharing service model, reducing customer costs by 40% and significantly shortening project timelines, such as a school project that took only 5 days from signing to power supply, a 92% reduction in construction time [1]. Group 2: Service Innovations - Since 2019, the company has provided over 4,000 "one-on-one" concierge services for the "20+8" industrial cluster projects in the Qianhai Shekou Free Trade Zone, with an average annual production capacity of 200,000 kilowatts and an annual electricity growth rate of 13% [2]. - The company has innovated its power grid structure by adopting a 220 kV to 20 kV supply model, saving approximately 56,000 square meters of land in Qianhai [2]. - The average annual power outage time for customers in the Qianhai Shekou Free Trade Zone is only 1.71 minutes, comparable to major global bay areas like New York, Tokyo, and Singapore [2]. Group 3: Customer-Centric Initiatives - The company has introduced various service innovations, including the first full electronic invoice for electricity in Shenzhen and the first Hong Kong dollar payment for electricity fees in mainland China, enhancing convenience for Hong Kong residents and expatriates [2]. - The launch of the "Mobile E-Hall" allows customers to complete transactions without needing to visit in person, leading to increased customer satisfaction [2].