曾刚：金融消费者保护工作需从被动合规转向主动服务，构建“以客户为中心”的服务体系

Core Viewpoint - The financial consumer protection and wealth management innovation seminar highlighted the rapid development of the asset management industry and the increasing complexity of the environment for protecting financial consumers and investors [1][2]. Group 1: Industry Trends - The asset management and wealth management sectors are experiencing rapid innovation, necessitating higher standards for practitioners in consumer protection [1]. - The importance of client-side (C-end) management capabilities has surpassed that of the investment side in the long-term development of the asset management industry [1]. Group 2: Regulatory and Technological Developments - With the improvement of regulatory rules and the acceleration of online services, the focus of financial consumer protection must shift from passive compliance to proactive service [1]. - The integration of technology in consumer protection is emphasized, with Ant Group utilizing AI to refine product risk points and dynamically adjust user risk profiles [2]. Group 3: Recommendations and Future Outlook - There is a call for the industry to prioritize consumer protection work, enhance system construction, and improve data information and privacy protection capabilities [1]. - The vision for the future includes building a positive cycle system for consumer protection technology, emphasizing the need for technological capability, industry collaboration, and a shift from compliance to mutual benefit [2].