政务服务如何做到“眼到、手到、心到”？

Core Viewpoint - The article highlights the innovative and efficient public service model in Hangzhou, particularly through the "one-touch" service system that enhances user experience and reduces waiting times for various administrative tasks [3][4][5]. Group 1: Service Innovations - Hangzhou has implemented a "one-touch" service area that allows citizens to complete 27 different services, including social security and public services, through a simple NFC touch on their mobile devices [4][5]. - The average time to complete business registration tasks has been reduced to 10 minutes, with some tasks being completed in as little as 25 minutes, showcasing the efficiency of the "one-stop" service model [6]. Group 2: User Experience - The article emphasizes the importance of understanding user needs, with staff trained to proactively assist individuals who appear uncertain about the process [5][7]. - The integration of foreign work permits with social security cards has simplified the process for expatriates, enhancing their experience in Hangzhou [7]. Group 3: Broader Implications - The focus of the public service model is not only on efficiency but also on creating a warm and understanding environment for users, reflecting a commitment to improving the overall quality of governance [6][7]. - The article suggests that the future of public services lies in leveraging limited resources to provide more comprehensive support to citizens and businesses, moving beyond mere problem-solving to a more inclusive service approach [7].