电销与短信办理业务不一致遭投诉，涉事运营商已查处违规网点

Core Points - A customer, Ms. Ni, reported being misled by a telecom operator's sales personnel regarding a subscription renewal, which resulted in an unexpected upgrade to a more expensive plan [1][2] - The telecom operator acknowledged the complaint and stated that the promotional behavior of the channel partner was severely inappropriate, leading to disciplinary action and a refund for the customer [2] Group 1 - The telecom operator's sales personnel offered Ms. Ni a renewal of her original 20 yuan/month plan but instead processed an upgrade to a 59 yuan/month plan without her clear consent [1] - The operator has established a business confirmation mechanism to ensure customers are informed about the services they are subscribing to, requiring a confirmation response from the customer to complete the transaction [2] - The operator emphasized its opposition to misleading promotional practices and stated that it would strengthen management of channel partners to protect customer rights [2]