Cisco and ServiceNow Partner to Simplify and Secure AI Adoption for Businesses at Scale

Core Insights - Cisco and ServiceNow have announced a deepened partnership aimed at enabling secure and confident AI adoption for businesses at scale, combining Cisco's infrastructure and security platforms with ServiceNow's AI-driven solutions [2][6] - The integration of Cisco's AI Defense capabilities with ServiceNow's SecOps will provide a more comprehensive approach to AI risk management and governance, addressing the complexities and risks associated with AI applications [4][5] Partnership Details - The partnership builds on seven years of collaboration between Cisco and ServiceNow, responding to increasing customer demand for joint solutions that simplify technology and enhance operational workflows [8] - Initial field trials for the integration are set to begin soon, with mutual customers expected to benefit from this integration in the second half of 2025 [7] Market Context - A recent survey indicated that security practitioners spend an average of 36% of their budget with a single vendor, reflecting a desire to reduce complexity in tools and suppliers [3] - The rapid growth of enterprise AI presents both opportunities and challenges, necessitating changes in infrastructure, security frameworks, and governance requirements [3] Solution Features - The integration will provide customers with capabilities such as visibility into AI workloads, automated vulnerability assessments, real-time protection for AI applications, and enhanced incident response [13] - Customers will be able to map Cisco AI Defense controls to relevant standards in ServiceNow's Integrated Risk Management platform, facilitating compliance measurement [13]