家居五金业《品质承诺书》发布，NUOMI诺米引领服务质效双升

Core Viewpoint - The home hardware industry is facing intensified price wars and a lack of quality trust, prompting NUOMI to launch the "Quality Commitment Letter," establishing a new standard for quality service with a "Lifetime Warranty" to rebuild trust in the industry [1][6][15] Industry Overview - The Chinese home hardware market is substantial, reaching 226.11 billion yuan in 2023 and expected to exceed 324.4 billion yuan by 2028, despite the overall downturn in the home industry [2] - The home hardware sector is experiencing stable growth against a backdrop of fierce competition, leading to a vicious cycle of price wars and low quality, with significant issues such as product homogeneity and inadequate after-sales service [2][4] Quality Commitment Initiative - NUOMI is the first in the industry to publicly commit to quality through the "Quality Commitment Letter," which guarantees free updates or repairs for products with quality issues within their lifecycle [6][8] - This commitment addresses the lack of authoritative documentation in quality service, providing customers with a strong basis for rights protection [6][8] Impact on Stakeholders - The "Lifetime Warranty" directly addresses pain points for various customer groups, transforming the traditional limited warranty (usually 1-3 years) into a more comprehensive offering [8][10] - Partners of NUOMI benefit from reduced after-sales costs associated with hardware quality issues, allowing them to escape the homogenized price competition and enhance product premium capabilities [10] - Designers are liberated from concerns about hardware durability, enabling them to pursue design freedom without compromising on quality [11] Consumer Benefits - The Quality Commitment Letter serves as a "lifetime worry-free" quality contract for consumers, significantly shortening the decision-making process by establishing trust in the reliability of hardware products [13] - This initiative positions hardware components as "durable assets" rather than "consumables," fostering a long-term win-win value for consumers, designers, and B-end partners [13] Conclusion - NUOMI, with over 20 years in the high-end custom hardware sector, maintains a commitment to "professionalism, high-end, and quality," supported by over 260 patents and a smart manufacturing base [14] - The release of the Quality Commitment Letter is set to establish new quality standards in the industry, aligning Chinese manufacturing with global standards and fulfilling the quality expectations of millions of households [15]