Core Viewpoint - Wanda Hotel Development Co., Ltd. has released its first independent "2024 Environmental, Social, and Governance (ESG) Report," showcasing its commitment to sustainable development and its role as a leader in the hotel industry in promoting green transformation [1] Group 1: Strategic Leadership and Business Expansion - The company integrates sustainable development into its core strategy, establishing a three-tier ESG governance structure led by the board of directors [2] - In 2024, Wanda Hotel opened 50 new hotels, bringing the total number of managed hotels to over 200, with a presence in more than 280 cities globally [2] Group 2: Human-Centric Approach and Employee Development - Wanda Hotel views employees as valuable assets and has developed comprehensive talent training systems, including specific training plans for different hotel types [4] - The company promotes a diverse and inclusive workplace, with female employees making up 37.9% and minority employees 8.8% of the workforce [4] Group 3: Customer Experience and Satisfaction - The company emphasizes customer experience, achieving a 97.95% response rate for 24-hour service requests and a 95.37% complaint resolution rate [4] - In 2024, Wanda Hotel's high-star hotels scored 97.05 points on reputation management platforms, with a low negative review rate of 3.03% [5] Group 4: Technological Empowerment and Innovation - Wanda Hotel embraces digital transformation by developing its own digital platform to enhance customer service and operational efficiency [6] - The company has initiated strategic partnerships with leading firms, including Huawei and NIO, to innovate in the hospitality sector [6] Group 5: Philanthropy and Environmental Initiatives - Since 2012, Wanda Hotel has launched the "Wanda Children's Charity Project," establishing 100 love screening rooms and donating nearly 20,000 quality books to rural schools [8] - The company has implemented various green initiatives, with 78 managed hotels receiving green building certifications [10] Group 6: Climate Risk Assessment and Future Commitment - The company has assessed potential climate-related risks based on TCFD recommendations, identifying short-term, medium-term, and long-term risks [10] - The chairman emphasizes a commitment to a sustainable future, focusing on innovation and responsibility as core values [10]
万达酒店发布首份独立ESG报告：商业向善开启可持续发展新范式