ibex AI Solutions Win 2025 Product of the Year Awards from CUSTOMER Magazine

Core Insights - ibex has been awarded the 2025 Product of the Year Award for both ibex Wave iX Translate and ibex Wave iX AI Virtual Agent by TMC's CUSTOMER Magazine, recognizing their contributions to enhancing customer experience [1][5] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 31 facilities worldwide and employing over 31,000 staff [5][6] - The company manages nearly 175 million customer interactions annually, generating over $2.2 billion in lifetime customer revenue each year [6] Product Innovations - ibex Wave iX Translate allows real-time translation in over 150 languages, facilitating effective communication between agents and customers [2][4] - ibex Wave iX AI Virtual Agent provides scalable, AI-driven voice and text interactions, tailored to align with brand personas and business needs, enhancing customer experience [3][4] Industry Position - ibex is positioned as a leader in the customer experience (CX) sector, leveraging generative AI technology to deliver innovative solutions that drive superior customer engagement [2][4]