河南卢氏县：打破地域壁垒 创新服务机制 “三联动”模式构建政务服务新格局

Core Viewpoint - Lu County has established a service guideline emphasizing that "there are no insurmountable obstacles for the public to handle affairs, as long as they align with policy directions" [1] Group 1: Service Innovation - Lu County has introduced a three-dimensional service system consisting of "window instant linkage, departmental collaborative linkage, and cross-domain cloud linkage" to enhance government service efficiency [2][4] - The implementation of a standardized "cross-province handling special window" allows for "remote receipt and local approval," significantly streamlining the process [2] Group 2: Efficiency Improvements - The new service model has reduced the number of trips required for citizens to handle affairs by 90%, with a 100% utilization rate of electronic certificates [2] - The integration of 12 departments and 28 types of electronic certificates has led to a 72% reduction in required materials and an 85% compression in processing time [3] Group 3: Digital Transformation - The digital transformation of government services is driven by a "dual-library dual-engine" approach, enhancing service efficiency by 60% through smart services like remote video guidance and AI-assisted form filling [3] - The establishment of a "cross-province handling" joint office system and a real-time feedback mechanism for service quality has created a positive cycle for service improvement [3][4]