海南放心游：数字赋能文旅发展 创新维护游客权益

Core Points - The "Hainan Rest Assured Travel" platform was launched to enhance the efficiency of handling tourism consumption complaints in Hainan, providing a unified mechanism for compensation and complaint processing [1][3][4] - The platform integrates various services for tourists, including merchant information, complaint handling, and local activity calendars, aiming to create a comprehensive travel service experience [2][5] Group 1: Platform Features - Tourists can access the "Hainan Rest Assured Travel" platform via WeChat, which offers functionalities such as merchant listings, complaint and compensation services, and local tourism information [2][3] - The platform has a one-stop service feature called "Cultural and Tourism Activity Calendar," allowing users to view, book, and receive reminders for local events [2][3] Group 2: Operational Efficiency - The platform has established a rapid response mechanism for complaints, achieving processing times of 3 minutes for acceptance, 30 minutes for handling, and 48 hours for resolution [3][4] - As of April 30, 2023, the platform has processed 15,105 complaints, with 12,768 related to merchants on the platform, and has utilized 2.758 million yuan for advance compensation [4] Group 3: Regulatory Framework - The platform collaborates with local government departments to ensure efficient complaint processing and regulatory oversight, enhancing the integrity of the tourism market [4][5] - Hainan's tourism authority is actively developing operational guidelines to improve the professionalism of the advance compensation process [5]