快手：“五一”假期将至，敬请警惕冒充客服诈骗

Core Viewpoint - Kuaishou platform has received multiple user reports regarding scams involving impersonation of official customer service, streamer assistants, and police, especially with the upcoming May Day holiday increasing the risk of such scams [1][2][3] Group 1: Types of Scams - Impersonation of Kuaishou Official Customer Service: Users reported receiving calls from individuals claiming to be Kuaishou customer service, stating that they had activated a monthly auto-renewal service and urging users to download apps for screen sharing [1] - Impersonation of Streamer Assistants: Fraudulent accounts contacted users claiming to be "assistants" or "team customer service" of streamers, enticing them with course services and membership fees, leading to multiple unauthorized payments [2] - Impersonation of Police: Scammers sent messages claiming to have celebrity contacts, later introducing themselves as police and coercing users into providing personal information and making transfers under threats of criminal involvement [3][6] Group 2: Kuaishou's Response - Kuaishou has taken a zero-tolerance approach to impersonation scams, having dealt with over 340,000 fraudulent accounts and blocked 170,000 pieces of violating content since April [7] - The platform has actively collaborated with law enforcement, leading to the dismantling of a police impersonation scam ring and the arrest of four suspects [7] - Kuaishou has introduced a voice risk pop-up feature to alert users about potential scams during voice communications, encouraging them to verify identities through official channels [8]