苏州市12356心理援助热线中心启用 24小时治“心病” 特设苏州话服务

Core Points - The Suzhou 12356 Psychological Assistance Hotline Center was launched to provide 24-hour psychological support services, integrating resources from various departments [1][2] - The hotline aims to address the increasing mental health issues among the population, particularly among the elderly, who have shown a threefold increase in call volume [3][4] Group 1: Service Model and Structure - The hotline operates under a "1+4+5" service model, which includes a central operation by Suzhou Guangji Hospital and support from multiple departments such as the Youth League, Education, and Women's Federation [2][4] - The center is equipped with 18 call answering positions, with 8 located at the main center and the rest distributed across various districts [1][2] Group 2: Target Population and Issues Addressed - The hotline has seen a significant increase in calls from elderly citizens, primarily due to feelings of loneliness, a sense of uselessness post-retirement, and anxiety related to aging [3][4] - The hotline provides services including emotional support, psychological education, crisis intervention, and resource referral [2][5] Group 3: Training and Collaboration - Over 200 volunteers have been trained to assist with hotline operations, and the center emphasizes ongoing training and emergency drills to enhance service quality [4] - The hotline collaborates with emergency services (110, 119, 120) for rapid response to high-risk cases, successfully resolving 44 high-risk calls during the trial period [4]