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永辉超市,紧急回应!

Core Viewpoint - Yonghui Supermarket has acknowledged the issue of "reverse rounding" in cash transactions at some stores and has announced corrective measures to address the problem [2][5]. Group 1: Incident Overview - The company discovered that while most stores had implemented a "round down" policy, some non-reformed stores in regions like Chongqing, Hebei, Beijing, Tianjin, and Northeast China were still using a "reverse rounding" method for cash payments [2][5]. - A specific incident in Chongqing, where a product priced at 7.96 yuan was charged at 8 yuan, gained significant public attention and trended on social media [2][3]. Group 2: Corrective Measures - Starting from April 29, 2025, all Yonghui Supermarket locations will uniformly implement the "round down" standard, ensuring that cash payments do not exceed the marked price [4][7]. - The company has initiated a compensation program for customers affected by the rounding discrepancies, offering refunds at service counters and through the Yonghui Life App [4][7]. Group 3: Financial Performance - In 2024, Yonghui Supermarket reported a revenue of 67.574 billion yuan, a 14% decline year-on-year, with a net loss of 1.465 billion yuan [4]. - For the first quarter of the current year, the company achieved a revenue of 17.479 billion yuan, down 19% year-on-year, and a net profit of 148 million yuan, reflecting an 80% decrease [4]. Group 4: Strategic Transformation - The company is undergoing a strategic transformation, learning from the "Pang Donglai" model, with ongoing improvements in store operations and supply chain innovations [4][6]. - As of March 2025, 41 reformed stores achieved a monthly profit of 14.7 million yuan, with a total profit of 74.72 million yuan for the first quarter [4].