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Airbnb is quietly rolling out an AI customer service bot in the US
AirbnbAirbnb(US:ABNB) TechCrunchยท2025-05-02 12:41

Group 1: AI Implementation - Airbnb has begun rolling out an AI-powered customer service bot in the U.S., with 50% of users already utilizing it, and plans to extend this feature to all users this month [1] - The introduction of the AI bot has resulted in a 15% reduction in the need for customers to contact live human agents [2] - Airbnb is taking a cautious approach to AI, focusing first on customer service before exploring other applications like travel planning [4] Group 2: Competitive Landscape - Competitors such as Expedia and Booking.com are heavily investing in AI technologies, offering features like itinerary building and real-time travel updates [5] Group 3: Financial Performance - Airbnb reported a total revenue of $2.27 billion for the first quarter, reflecting a 6% increase year-over-year, but forecasts for the current quarter are slightly below analysts' expectations due to anticipated slowing travel demand [6]