Core Viewpoint - The article highlights the effective emergency response and human-centered service philosophy of the company, demonstrating its commitment to safety and care for tenants in critical situations [1][2][3]. Emergency Response - The company activated its emergency plan within minutes when a young tenant fell from a second-floor drying platform, achieving a response time of 10 minutes, which is 33% faster than the national standard of 15 minutes [1]. - The store manager provided immediate assistance to the injured tenant, showcasing the human touch in emergency situations [2]. Safety Management System - The company employs a comprehensive safety management system that includes prevention, response, and assurance, ensuring tenant safety through various measures [3]. - The system includes health information registration to identify tenants with specific needs, such as a history of sleepwalking, and proactive suggestions for safer living arrangements [3]. - The company has implemented a three-dimensional safety framework combining smart hardware, standard operating procedures, and human care, enhancing tenant safety [3]. Community Safety Initiatives - The company collaborates with local police to establish educational programs on fraud prevention and drug awareness, reflecting a commitment to community safety [6]. - The company has achieved 100% coverage of its smart security systems across its properties, which are integrated with local law enforcement for real-time risk identification [8]. Performance Metrics - The company has conducted over 2,000 safety drills annually, ensuring that staff are equipped with necessary emergency skills, and has a 92% rate of maintaining records for tenants with special needs [9]. - As of Q1 2025, the company manages 260,000 rental units across 29 cities, serving over 800,000 clients, establishing itself as a leader in the housing rental industry [11].
10分钟挽救租户生命！万科泊寓应急体系守护青年安居梦