山西阳高县供电公司：架起服务“连心桥

Core Viewpoint - The company is enhancing its power supply services through community engagement and technology, aiming to improve customer satisfaction and operational efficiency [1][2]. Group 1: Service Improvement Initiatives - The company is actively promoting its power supply hotline and the "Online State Grid" app to facilitate easier access to services for customers [1]. - The "Dawn Party Member Service Team" and "Youth Commando Team" are leading efforts to provide on-site assistance and educate customers on using digital tools for service requests [1]. - The company is utilizing innovative communication methods, such as social media and clear informational posters, to ensure customers are aware of service channels [1]. Group 2: Emergency Response and Customer Engagement - The company demonstrated its commitment to customer service by quickly responding to power outages caused by severe weather, restoring electricity within hours [2]. - The proactive approach includes sending notifications to customers about planned outages and monitoring systems for abnormal electricity usage [1][2]. - The company aims to foster a two-way communication channel with customers, enhancing the overall service experience and building trust [1].