Financial Performance - Total revenue for the first quarter of 2025 was $64.7 million, a decrease of 24.0% compared to the same period last year, primarily due to customer cancellations and downsells [2][5] - Net loss for the first quarter of 2025 was $14.1 million, or $0.15 per share, compared to a net loss of $35.6 million, or $0.40 per share, for the first quarter of 2024 [5][24] - Adjusted EBITDA for the first quarter of 2025 was $0.2 million, down from $0.5 million in the first quarter of 2024 [6][24] Customer Activity - The company signed a total of 50 deals in the first quarter, including 45 expansions and renewals and 5 new customers [3][5] - The trailing-twelve-months average revenue per enterprise and mid-market customer increased by 2.4% to $640,000 from approximately $625,000 in the prior year [3] Strategic Initiatives - The CEO highlighted the company's "innovation without disruption" approach, which allows customers to adopt AI and digital capabilities seamlessly [4] - The company is advancing strategic partnerships, including a planned integration with Amazon Connect in the second quarter [4] Financial Guidance - For the second quarter of 2025, total revenue is expected to range from $57 million to $60 million, representing a year-over-year decline of 29% to 25% [11] - For the full year 2025, total revenue is projected to be between $240 million and $255 million, reflecting a year-over-year decline of 23% to 18% [12] Cash Position - The company's cash balance was $176.3 million at March 31, 2025, down from $183.2 million at December 31, 2024 [9][32]
LivePerson Announces First Quarter 2025 Financial Results