中消协点名月子中心“跑路”问题

Core Insights - The report highlights a significant increase in complaints regarding confinement centers, with issues such as sudden closures of institutions being particularly prominent [1] Group 1: Complaint Trends - There has been a notable rise in complaints related to confinement centers as the market rapidly expands due to increasing maternal and infant consumption demands [1] - Complaints are primarily driven by issues such as institutions abruptly shutting down, unfair contract terms, misleading promotional tactics, and discrepancies between promised and actual services [1] Group 2: Specific Issues Identified - Institutions are reported to suddenly "run away," with some chain brands closing all locations without prior notice, often after encouraging consumers to make payments [1] - Unfair contract terms are prevalent, where consumers face high penalties for refunds or are subjected to non-refundable fees based on standard clauses [1] - Many confinement centers use free photography as a lure, later pressuring consumers into purchasing expensive photography packages [1] - There is a significant gap between the services promised during sales and the actual services provided upon arrival, leading to consumer dissatisfaction [1]