共享单车定位有问题，却要消费者买单？一季度投诉热点分析及典型案例出炉

Core Insights - The China Consumer Association (CCA) reported that it helped consumers recover economic losses amounting to 23.723 million yuan in the first quarter of 2025, with 585 complaints resulting in double compensation due to fraudulent practices, totaling 380,000 yuan [1][3]. Complaint Trends and Case Studies - Common complaint issues include difficulties in movie ticket refunds, abnormal billing and return difficulties in shared services, increased complaints in transportation, hidden risks in credit leasing models, significant complaints in maternity center services, rising interest in online game account transactions, concentrated complaints in the new energy vehicle sector, and frequent issues in the marriage service market [3][4]. Movie Ticket Issues - A case highlighted a consumer's complaint regarding additional charges for 3D glasses not disclosed at the time of ticket purchase, leading to a refund after intervention by the Shenzhen Consumer Council. The CCA suggested the establishment of clear refund policies for movie tickets similar to those in the airline and train industries [4][5]. Shared Services Complaints - A consumer reported being charged an unexpected fee for a shared bicycle ride due to alleged system errors in route tracking. The CCA emphasized the need for stable and transparent billing mechanisms in shared services and recommended the establishment of unified standards for shared economy services [5][6]. New Energy Vehicle Complaints - The new energy vehicle sector is facing three main complaint categories: frequent disputes over deposit refunds, dissatisfaction among older vehicle owners due to model updates, and issues with subsidy payments. A specific case involved a consumer who felt misled about vehicle upgrades after purchase, leading to a demand for compensation or free upgrades [7][8][9]. - The CCA advised that new energy vehicle companies should enhance compliance in sales and after-sales services, ensuring clear communication regarding vehicle configurations, delivery timelines, and refund conditions to protect consumer rights [9].