保洁员调包游客港币续：嘉佩乐酒店称未达成一致，当事人发声

Core Points - The incident involving the Hainan Capella Hotel's cleaning staff swapping out a tourist's Hong Kong dollars has garnered significant attention [1][2] - The hotel issued a second apology on May 8, acknowledging the pain and anger of the affected tourist, Ms. Duo, and stated that they are willing to assume legal responsibility within the prescribed limits [2][3] - The hotel has faced criticism for its management practices and has been accused of evading responsibility in its public statements [2] Summary by Sections - Incident Overview - Ms. Duo reported that during her stay at the Capella Hotel in July 2024, 19 banknotes of HKD 1,000 were swapped by a cleaning staff member, leading to her being detained in Macau for possessing counterfeit currency [3] - The court sentenced the perpetrator to 18 months in prison and a fine of HKD 5,000 [3] - Hotel's Response - The hotel expressed understanding of Ms. Duo's situation and reiterated its commitment to improving management processes following the incident [2] - The hotel stated that it has made efforts to negotiate with Ms. Duo regarding her demands, which include selling her liquor brand in the hotel and assisting in clearing her name in Macau [2] - Public Reaction - Following the hotel's latest statement, Ms. Duo shared screenshots of her communications with the hotel on social media, claiming that the hotel has been inconsistent in its responses [2] - Public comments on social media indicate skepticism regarding the hotel's intentions and the proposed collaboration to sell Ms. Duo's liquor brand [2]