快递隐私保护须在“链”上发力

Core Viewpoint - Privacy leakage has become a persistent issue in the food delivery and express delivery industry, with frequent reports of delivery personnel capturing users' home environments and personal information circulating in the black market [1] Group 1: Privacy Issues - Delivery personnel can reconstruct 90% of personal information through the details on delivery slips, such as name, phone number, and address [1] - The use of virtual numbers and de-identification technology is suggested to encrypt personal information on delivery slips, referred to as privacy slips [1][2] - The effectiveness of technology in protecting privacy is contingent upon the governance and institutional environment surrounding its use [1] Group 2: Data Security Vulnerabilities - The entire delivery chain involves multiple stakeholders, increasing the risk of personal information leakage if any part of the process has vulnerabilities [2] - Instances of data breaches have occurred where hackers accessed backend servers of delivery companies, leading to the unauthorized upload and sale of thousands of personal information records [2] - The presence of "insiders" and hackers indicates that existing institutional safeguards are insufficient [2] Group 3: Impact on Delivery Efficiency - The implementation of privacy slips can hinder the convenience of last-mile delivery, as delivery personnel must scan specific information before completing deliveries [2] - Some collection points lack automated sorting functions, making it difficult to manage deliveries with privacy slips effectively [2] - Companies focused solely on efficiency and profit may view these privacy measures as obstacles to improving governance [2] Group 4: Industry Transformation - The promotion of privacy slips represents a transformative shift across the entire delivery industry, requiring collaboration between delivery companies and e-commerce platforms to prioritize user privacy as a market differentiator [3] - There is a call for standardization in data processing and breaking down information silos to enhance service quality and privacy protection [3]