记者手记：你好，“12356”心理援助热线

Core Viewpoint - The "12356" psychological assistance hotline is being established across all provinces in China by May 1, 2025, to provide mental health support and address rising emotional distress among the population [1][2]. Group 1: Hotline Operations - The hotline operates 24/7, with an average of 40 calls received daily, focusing on issues such as family conflicts, emotional distress, and anxiety [1]. - Each call lasts approximately 45 minutes to 1 hour, with trained counselors providing support and guidance [1]. - The hotline staff includes psychological therapists and trained mental health professionals who undergo specialized training before taking calls [2]. Group 2: Growth and Development - There are currently over 500 hotlines and approximately 8,000 hotline counselors nationwide, indicating a significant expansion in mental health support services [2]. - The hotline's call volume is experiencing explosive growth, highlighting the increasing demand for immediate emotional support [3]. - Future plans include enhancing infrastructure, personnel training, and developing an information technology platform to improve service delivery [2].