上城绘就新时代社会工作高质量发展新画卷

Core Insights - The article highlights the innovative grassroots governance model in Hangzhou's Shangcheng District, focusing on community engagement and social work initiatives to enhance public services and citizen satisfaction [4][5][6][9]. Group 1: Community Engagement and Governance - The "Most Beautiful Red Alley" initiative serves as a model for grassroots governance, emphasizing community participation and service delivery [5][6]. - The district has established a "11353" work system to enhance public service, governance, and safety, leading to increased citizen satisfaction [6][10]. - A total of 2878 community governance units and over 17,000 participants have been organized to address local issues collaboratively [6][10]. Group 2: Support for New Employment Groups - The district has created 164 "Shangxiao Bay" service stations to provide essential services for new employment groups, such as delivery workers, enhancing their sense of belonging [7][8]. - The "Friendly City for Delivery Workers" initiative has introduced a comprehensive support package addressing various needs, including career development and health care [7][8]. Group 3: Digital Empowerment and Innovation - The introduction of digital solutions like "AI Grid Assistant" and "AI Social Worker Master" marks a significant step towards smart governance in the district [10]. - The district aims to build a digital governance platform that integrates various social work fields and community needs [10]. Group 4: Volunteerism and Social Work Development - The district has mobilized 312,000 volunteers and established 6201 volunteer service teams, creating a robust volunteer service brand [9][10]. - Efforts are being made to strengthen the community workforce by training community operators and enhancing the capabilities of community workers [9][10].