神州租车启动“脏必赔”服务品质月 以三倍赔付承诺夯实租车服务标准

Core Viewpoint - Shenzhou Car Rental has launched a month-long "Dirty Must Compensate" service quality initiative starting May 9, aimed at significantly improving vehicle cleanliness standards in the rental industry [1][3] Group 1: Service Quality Initiative - The initiative includes a strict compensation mechanism where users can receive three times the vehicle preparation fee if they find the vehicle does not meet cleanliness standards [1][3] - The program is designed to ensure that every user enjoys a clean and comfortable vehicle experience upon pickup [1][3] Group 2: Operational Standards - Shenzhou Car Rental operates the largest direct rental platform in China with a fleet of nearly 160,000 vehicles, utilizing extensive user research to establish a rigorous vehicle preparation process [3] - Each vehicle must undergo comprehensive, standardized inspections covering exterior paint, interior cleanliness, and functional equipment before being released [3] Group 3: User Engagement and Feedback - During the service quality month, users can report any cleanliness issues within 10 minutes of vehicle pickup through a designated feedback channel, and if confirmed, they will receive the compensation while continuing to use the vehicle [3] - The compensation promise applies to all vehicle models and is implemented across 6,600 direct outlets nationwide, including high-traffic areas like train stations and airports [3] Group 4: Industry Leadership - Shenzhou Car Rental has been a leader in the Chinese car rental industry for over a decade, focusing on user needs and continuously upgrading the travel experience [3] - The company has maintained the top position in the China Brand Power Index for the car rental industry for 12 consecutive years, with over 170 million registered users [3]