国家金融监督管理总局发布《信访工作办法》 6月1日起施行

Core Points - The Financial Regulatory Bureau has issued the "Work Method for Petitioning," which will take effect on June 1, 2025, to enhance and improve petitioning work in the financial sector [1] Group 1: Key Provisions of the Work Method - The method includes six chapters with a total of 52 articles, covering general principles, the petitioning work system, submission and acceptance of petitions, handling of petitions, supervision and accountability, and supplementary provisions [1] - A mechanism for inter-agency and industry petitioning work meetings will be established to strengthen guidance on financial institutions' petitioning work and ensure they take responsibility for resolving conflicts and disputes [1] - The method emphasizes the role of mediation and reconciliation in diversifying the resolution of financial disputes, providing comprehensive and convenient solutions for the public [1] Group 2: Legal and Regulatory Framework - The method advocates for the legal classification of petitioning demands, aiming to effectively address reasonable and lawful requests while improving engagement with the public [1] - The implementation of the "Work Method for Petitioning" is expected to promote the rule of law in the petitioning work of the Financial Regulatory Bureau, further standardizing the acceptance and handling procedures [1] - The approach aims to better protect the legal rights and interests of petitioners in the financial sector [1]