黑龙江省打造“高效办成一件事”服务矩阵

Core Insights - The transformation of government services in Heilongjiang Province is significantly improving the efficiency of retirement procedures, reducing the number of required visits and documents from 9 and 12 to just 1, and enabling completion via mobile applications [1][3][5] Group 1: Service Efficiency Improvements - The processing time for retirement applications has been reduced from 30 days to immediate completion, showcasing a substantial increase in efficiency [3] - The number of required documents for retirement procedures has been cut down from 12 to 1, and the number of processing steps has been reduced from 10 to 1 [3][5] - The average processing time for 21 key national matters has decreased from 37 working days to 6, with a reduction in required steps from 8 to 1 and documents from 23 to 5, resulting in an overall efficiency improvement of over 80% [5] Group 2: Digital Transformation and Integration - Heilongjiang Province is leveraging digital technologies such as big data and blockchain to enhance the online processing and approval of government services, allowing for a more streamlined experience for citizens [4][6] - The province has integrated 161 joint handling matters and connected 570 data interfaces, with 457 new interfaces developed to facilitate smoother operations [4][6] - The establishment of a "one-stop" service model allows for comprehensive handling of retirement-related matters, ensuring that all relevant services are interconnected and efficiently processed [3][5] Group 3: Collaborative Framework and Training - A dedicated task force has been established, comprising various government departments, to oversee the "one matter" retirement reform, ensuring coordinated efforts across agencies [2][6] - The implementation of a "123456" work system aims to enhance collaboration among 45 provincial departments and numerous service providers, facilitating high-quality reform [6][7] - Extensive training programs have been conducted, with over 7000 personnel trained to ensure effective execution of the new systems and processes [6][7]