金融监管总局发布信访新规！下月起施行

Core Points - The implementation of the "Letter and Visit Work Measures" by the Financial Regulatory Bureau aims to enhance and improve the handling of public complaints in the financial sector, effective from June 1, 2025 [1] - The measures emphasize the establishment of a multi-level and industry-specific joint meeting mechanism to strengthen the responsibility of financial institutions in resolving disputes [2] - The measures advocate for the active role of mediation and reconciliation in resolving financial disputes, providing comprehensive and convenient solutions for the public [3] - The measures stipulate the classification of public complaints to ensure that reasonable and lawful requests are addressed appropriately [4] Group 1 - The "Letter and Visit Work Measures" will promote the rule of law in the financial regulatory system and standardize the procedures for handling public complaints [1] - The establishment of joint meeting mechanisms will facilitate the coordination and overall advancement of complaint handling in the financial sector [2] - Financial institutions are required to take primary responsibility for resolving conflicts and disputes [2] Group 2 - The measures will allow various forms of communication for the public to submit complaints, including online, mail, phone, and in-person visits [2] - A one-stop solution mechanism will be established to address complaints effectively, ensuring that no retaliation occurs against complainants [2] - The measures will enhance the multi-faceted approach to dispute resolution, integrating legal, policy, economic, and administrative methods [3] Group 3 - Complaints will be categorized into suggestions, reports, and appeals, with specific procedures for each type to ensure proper handling [4] - Suggestions deemed feasible will be considered and responded to, while reports will be processed by the appropriate authorities [4] - Appeals will be handled according to relevant regulations, ensuring that the public's legitimate concerns are addressed [4]