Group 1 - The incident involving "Heart to Heart" flagship store customer service has sparked significant public interest, with reports of a customer being insulted and offered "1000 yuan in ghost money" as compensation [1][2] - The company, Hengan Group, has confirmed that the police have initiated an investigation into the matter, and they have reached out to the affected consumer for compensation [1][2] - Initial findings indicate that there was no actual dispute between the parties involved, but the customer service account showed signs of abnormal login activity, prompting further investigation by the company's technical department [2] Group 2 - The company has stated that they take the incident seriously and are conducting an internal review, which may lead to penalties for the involved personnel [2] - The customer service representative's comments included a dismissive attitude towards complaints, suggesting that such responses were common practice within the company [1][2] - The company aims to resolve the situation and restore its brand image following the negative impact of the incident [1]
恒安集团回应“心相印客服称赔冥币”：因账号异常报警获立案