归还难、计费乱 共享充电宝成投诉热点

Core Insights - The article highlights the growing consumer complaints regarding shared charging services, particularly focusing on issues with shared power banks, which have become a significant source of dissatisfaction due to difficulties in returning devices and unexpected charges [1][2][3]. Group 1: Consumer Complaints - The China Consumers Association reported that shared charging services, especially shared power banks, have become a major complaint area due to issues like "difficult returns" and "abnormal billing" [1]. - A search on the Black Cat Complaints platform revealed 28,717 complaints related to shared power banks, indicating widespread consumer frustration [1]. - Consumers have reported experiences of being charged extra fees due to inability to return devices, with one individual facing a 12 yuan overcharge after struggling to find an available return point [2]. Group 2: Pricing and Transparency Issues - There is a notable inconsistency in pricing for shared power banks, with some locations charging significantly more than others for the same service, leading to consumer confusion and dissatisfaction [4][5]. - A survey conducted by consumer protection organizations found that nearly 60% of respondents believe the pricing of shared power banks is unreasonable, and 15.23% feel the pricing is not transparent [5]. - The billing rules for some shared power banks are deemed unreasonable, such as charging for a full hour even if used for less than 60 minutes, which raises concerns about fairness and transparency [5]. Group 3: Legal and Regulatory Recommendations - Legal experts suggest that operators should ensure fair pricing and transparent billing practices, as well as consider the reasonable setup of return points to avoid consumer exploitation [3][5]. - The article emphasizes the need for unified service standards in the shared economy sector to enhance system stability and transparency, as well as to monitor complaints related to abnormal charges and failed returns [7][8]. - Recommendations include establishing a self-regulatory framework for the industry, improving consumer dispute resolution mechanisms, and promoting fair practices to protect consumer rights [7][8].