办“阶梯”水电气“零跑腿”

Core Viewpoint - The integration of water, electricity, and gas services in Suzhou aims to streamline processes for citizens and businesses, reducing the need for multiple visits and paperwork through digital solutions and inter-departmental collaboration [1][5][7] Group 1: Service Integration - Suzhou has launched integrated services for water, electricity, and gas, allowing citizens to handle multiple services through a single platform, significantly reducing the hassle of repeated submissions [1][2] - The "water, electricity, and gas tiered pricing" service in Taicang allows citizens to complete necessary adjustments online with zero physical visits, enhancing efficiency and user satisfaction [2][3] - The "Su Service Office" app in Suzhou High-tech Zone has become a model for reducing paperwork and processing time for tiered pricing applications, achieving approvals within five working days [3][4] Group 2: Community Support Initiatives - The "Electricity, Water, Gas, Communication, and Police Distance" service team provides on-site assistance to vulnerable groups, ensuring comprehensive support for elderly and low-income residents [4] - This initiative has successfully addressed various household issues, such as checking and replacing aging electrical and gas lines, demonstrating a community-focused approach to service delivery [4] Group 3: Policy and Economic Environment - The reforms in service integration are part of a broader strategy to optimize the business environment in Suzhou, aligning with provincial directives to enhance tiered pricing policies for residents [6][7] - The collaboration between different departments and the introduction of a "package service" model in Kunshan exemplifies efforts to create a favorable business environment by simplifying administrative processes [6][7]