全省第一！深铁国服标准化试点通过验收

Core Viewpoint - Shenzhen Metro Group has achieved a significant breakthrough in standardization construction with its "Guangdong Shenzhen Urban Comprehensive Transportation Hub Operation Service Standardization Pilot" project passing inspection with the highest score in the same batch in Guangdong Province [1] Group 1: Standardization Achievements - Since being approved as a national-level service standardization pilot in 2022, Shenzhen Metro Group has focused on addressing pain points in urban comprehensive transportation hub operation management, such as overload operation, service coordination, and business development [1] - The company has developed a "full-process, full-scenario, full-cycle" standardized service system, covering six core areas including pre-hub involvement, acceptance inspection, operational preparation, and daily operations, resulting in 348 standard specifications [1] - This standardization system not only addresses management pain points but also provides a high-quality, modular service model for the industry [1] Group 2: Recognition and Future Plans - After two years of pilot implementation, Shenzhen Metro Group has significantly improved hub operation service quality, achieving satisfaction scores exceeding 95 in 2023-2024 [2] - The Gangxia North Hub has won the "China Happy Community Model Award," and Shenzhen Metro Property has received nearly 10 national honors, enhancing its brand influence [2] - The "Shenzhen experience" from the standardization pilot has been successfully replicated in nine cities, contributing to the national urban public service standardization construction [2] - Moving forward, Shenzhen Metro Group will fully implement national and provincial standardization requirements, incorporate expert group suggestions, and aim to create a more convenient, safe, and intelligent travel experience [2]