Core Insights - Vanke Property is leading the transformation of property services from traditional models to "transparency, precision, and personalization" through technology and innovation [1] Group 1: Digital Service Report - The "Digital Service Report" is an industry-first initiative that visualizes 18 core service data points, including public revenue flow and complaint handling, allowing homeowners to access this information via the "Live Here" app [2] - The introduction of the Digital Service Report has improved transparency in public revenue usage and increased response efficiency for complaints, establishing a trust bridge between property management and homeowners [2] Group 2: Smart Selection Service and Balance Platform - The "Smart Selection Service" model allows homeowners to customize services from 12 modular options, breaking away from traditional package services and ensuring that service offerings meet actual community needs [3] - The "Balance Platform" system enhances community governance by providing transparency, ease of participation, and intelligent decision-making, significantly improving the efficiency of managing public affairs [3] Group 3: Industry Outlook - The essence of smart services is to empower human needs through technology, with Vanke Property creating a governance system that combines digital tools, innovative customization, and transparent collaboration [4] - Vanke Property aims to expand the coverage of the Digital Service Report and Smart Selection Service in Nanjing, continuously optimizing the Balance Platform to facilitate efficient collaboration among property management, homeowners, and homeowners' committees [4]
科技赋能智选服务 万科物业开启“定制化”新时代