神州租车启动服务品质月 持续引领出行体验升级

Core Viewpoint - Shenzhou Car Rental has launched a month-long "Dirty Must Compensate" service quality month initiative to significantly enhance vehicle cleanliness standards in the rental industry, promising users a threefold compensation of the vehicle maintenance fee if cleanliness standards are not met [1][2] Group 1: Service Quality Initiative - The initiative aims to ensure that every vehicle provided to customers meets strict cleanliness standards, including exterior paint, interior cleanliness, and functional equipment [1] - Users can report any cleanliness issues within 10 minutes of vehicle pickup through the "go check the car" channel or online customer service, and if confirmed, they will receive three times the vehicle maintenance fee as a cleanliness guarantee [1] - This compensation promise applies to all vehicle models on the platform and will be executed across 6,600 direct-operated outlets nationwide, including high-traffic areas such as train stations, airports, and business districts [1] Group 2: Industry Context and User Focus - The rental industry has seen an increasing focus on service details from users, prompting Shenzhou Car Rental to upgrade cleanliness from an implicit promise to an explicit standard based on extensive user feedback [2] - With over ten years in the Chinese car rental industry, Shenzhou Car Rental prioritizes user needs as the core driving force, continuously enhancing the travel experience [2] - The company has established itself as an industry benchmark by introducing various convenient features, such as 24-hour service stores, employee-free service points, unlimited mileage, credit-free deposits, and self-service vehicle pickup and return [2]