ibex Wave iX Wins Gold Stevie® Award at The 23rd Annual American Business Awards®

Core Insights - ibex's AI-powered Wave iX solution platform has been awarded the Gold Stevie Award for Achievement in Technology Innovation at The 23rd Annual American Business Awards, highlighting its success in enhancing customer experience for global brands [1][7] - The recognition underscores ibex's leadership in creating innovative AI-powered customer experience solutions that cater to specific business needs, driving transformative outcomes [2][3] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [5] - The company employs over 31,000 individuals and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6] Product Innovation - The Wave iX platform offers advanced self-service capabilities, enabling businesses to deliver smarter and more personalized customer interactions [3] - ibex emphasizes a customized approach to developing AI-powered customer experience solutions, moving away from one-size-fits-all tools [3] Industry Recognition - The Stevie Awards recognize outstanding performances in the workplace, with over 12,000 entries from more than 70 nations, showcasing the importance of innovation and resilience in organizations [4]