Nan Fang Du Shi Bao·2025-05-14 13:13Core Viewpoint - The integration of artificial intelligence (AI) into China Ping An's operations is a key focus, with the company emphasizing its commitment to a comprehensive digital strategy by 2025, aiming to enhance competitiveness in the financial sector [1][3][5]. Group 1: AI Integration and Strategy - China Ping An's chairman, Ma Mingzhe, highlighted that AI has been fully integrated into various aspects of the company's core business, with significant advancements in customer service and risk management [1][6]. - The company has established a "953" AI technology foundation, which includes nine major databases, five advanced technology laboratories, and three technology subsidiaries, creating a competitive barrier in the AI space [5][6]. - The company reported that in 2024, AI service interactions reached approximately 1.84 billion, covering 80% of total customer service volume [6]. Group 2: Financial Performance - In Q1 2025, China Ping An's total revenue was 232.8 billion yuan, a decrease of 5.2% compared to the same period in 2024 [4]. - The operating profit attributable to shareholders was 37.9 billion yuan, reflecting a year-on-year increase of 2.4%, while net profit decreased by 26.4% to 27.0 billion yuan [4]. Group 3: Industry Context - The insurance industry is increasingly adopting AI technologies, with competitors like Xinhua Insurance and Taikang Life also launching AI-driven initiatives, indicating a broader industry shift towards technology empowerment [6][7]. - Analysts suggest that the insurance sector is entering a new era characterized by technological integration, presenting both opportunities and challenges for companies [7].