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AI助力政务服务 超六成受访者期待加强算法准确性
Zhong Guo Qing Nian Bao·2025-05-15 04:50

Core Viewpoint - The Chinese government is advancing the "AI+" initiative, focusing on enhancing public service efficiency through artificial intelligence in governance, with a significant portion of the population showing interest in AI government services [1][5]. Group 1: Public Interest and Usage - 84.6% of respondents have recently paid attention to AI government services, with online business processing (69.2%) and progress tracking (62.1%) being the most commonly used features [2][5]. - The interest in AI government services is higher in first-tier cities, with 87.5% of respondents from these areas expressing interest [2][7]. Group 2: User Experience and Expectations - Users have experienced varying levels of functionality across different AI government platforms, with eastern coastal cities generally offering more comprehensive services compared to central and western regions [3][4]. - Key expectations from users include 24/7 service availability (61.1%), reduced waiting times (56.3%), and fewer in-person visits (51.6%) [4][5]. Group 3: Improvement Suggestions - 63.0% of respondents suggest enhancing algorithm accuracy to ensure precise and efficient services [5][6]. - Other recommendations include improving data security (56.4%), ensuring accessibility for special groups (60.7%), and establishing a seamless transition to human assistance for complex inquiries [6][5].