【法治之眼】 游客购票无法使用第三方平台须担责

Core Viewpoint - The article highlights issues with third-party platforms selling tickets for tourist attractions, where consumers face problems such as tickets being marked as used without being utilized, unclear refund policies, and unresponsive customer service, leading to financial losses for tourists [1][2]. Group 1: Issues Faced by Consumers - Many consumers report that tickets purchased through third-party platforms are often unusable, resulting in significant disruptions to their travel plans and financial losses [1]. - Tourists are increasingly turning to third-party platforms when official tickets are sold out, but they encounter problems such as tickets being invalidated without use and difficulties in obtaining refunds [1][2]. - Third-party platforms often deflect responsibility, blaming either the consumers for being late or the sellers for individual actions, which exacerbates the situation for tourists [1][2]. Group 2: Legal and Regulatory Aspects - Legal experts indicate that third-party platforms cannot evade responsibility, as they are liable under the E-commerce Law if they fail to take necessary actions against sellers who infringe on consumer rights [1][2]. - Tourists are encouraged to take legal action against third-party platforms for failing to address complaints, as this can compel platforms to fulfill their responsibilities [2][3]. - Regulatory authorities are urged to take proactive measures against negligent platforms, including imposing fines ranging from 20,000 to 100,000 yuan, and potentially suspending operations for severe violations [2]. Group 3: Recommendations for Tourists and Attractions - Many tourist attractions have begun to clarify that they do not authorize any third-party platforms to sell tickets, advising consumers to purchase directly from official channels to avoid pitfalls [2]. - Attractions are also encouraged to consider legal action against third-party platforms that misrepresent their services [2][3].