只进“一扇门” 巧解“千千结” 镇江高新区打造群众身边的“解忧杂货铺”

Core Viewpoint - The article highlights the efforts of Zhenjiang High-tech Zone in enhancing social governance and conflict resolution through a one-stop service model, aiming to improve efficiency and public satisfaction in addressing community issues [1][2][3][4] Group 1: Conflict Resolution and Governance - Zhenjiang High-tech Zone has established a comprehensive social governance center that integrates various departments, allowing citizens to resolve conflicts through a single entry point, achieving a comprehensive resolution rate of 99% for 1,798 cases handled [2] - The center has significantly shortened the conflict resolution cycle, contributing to an increase in public safety perception [2] - The "12345" offline service window has resolved 61 complex disputes with a 100% satisfaction rate, showcasing its effectiveness in conflict resolution [3] Group 2: Service Optimization and Community Engagement - The High-tech Zone has implemented a "1+X" governance model to streamline processes and enhance the efficiency of the "12345" hotline, leading to substantial improvements in addressing public demands [3] - A new "public mediation" mechanism has been established to integrate non-police emergency data into a multi-faceted dispute resolution system, successfully closing 35 non-police incidents [4] - The zone is actively developing a "mediation + arbitration" framework to ensure a seamless connection between mediation and arbitration processes, thereby enhancing legal protections for businesses [4]