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共破新能源汽车维修“坚冰”
Jing Ji Guan Cha Wang·2025-05-16 13:57

Core Viewpoint - The controversy in the after-sales service of new energy vehicles (NEVs) highlights the industry's vulnerabilities, particularly regarding software and data ownership, leading to legal disputes and customer dissatisfaction [1][2][3] Group 1: Legal Disputes and Customer Rights - Several unauthorized repair shops have been sued by major automakers like NIO, BYD, and Xiaopeng for repairing their NEVs, raising questions about customer rights to choose repair services [1][2] - The lawsuits focus on the ownership of software and data, with automakers imposing restrictions that limit customers' options for maintenance and repair, resulting in higher costs [1][2] Group 2: Market Dynamics and Operational Needs - The formation of this "soft spot" in the industry is attributed to both objective and subjective factors, including technological barriers and the operational needs of automakers to generate revenue from after-sales services [2][3] - The price war in the NEV market has led automakers to rely on after-sales services for survival, creating a monopolistic environment in the repair sector [2] Group 3: Industry Growth and Service Gaps - By the end of 2024, the number of NEVs in China is expected to reach 31.4 million, accounting for 8.9% of the total vehicle population, indicating significant growth in the sector [3] - There is a pressing need for a comprehensive and diverse after-sales service system to support the growing NEV market, as current service gaps could hinder future development [3][4] Group 4: Recommendations for Improvement - To meet customer demands for safety, affordability, and convenience, NEV manufacturers should enhance vehicle repairability, establish transparent repair standards, and expand authorized repair options [4] - Some companies, like BYD, have begun to relax repair restrictions, signaling a potential shift towards a more open and competitive after-sales service environment [4]