Nan Fang Du Shi Bao·2025-05-16 15:35Core Viewpoint - The incident involving the elderly man at the bank has sparked significant public debate regarding the rigidity of banking procedures and the responsibilities of both the bank and the family in ensuring the man's ability to withdraw funds safely [1][2]. Group 1: Incident Overview - An elderly man died while attempting to withdraw money from a bank in Zhuzhou, Hunan, with the family claiming the bank's procedures were inflexible and inhumane [1]. - The bank's response indicated that the family did not inform them of the man's health condition, and they offered alternatives such as home service or direct transfers to the hospital [1]. - The family released a video alleging that the bank staff insisted on the man's physical presence despite knowing his condition, leading to a nearly two-hour ordeal before his death [1]. Group 2: Public Reaction and Bank's Response - Public opinion is divided, with some criticizing the bank for its inflexible processes, while others blame the family for spreading irresponsible claims that could damage the bank's reputation [2]. - The bank quickly reached a settlement with the family, compensating them with 100,000 yuan, which some perceive as an attempt to avoid further conflict [2]. Group 3: Recommendations for Improvement - The bank acknowledged the need to improve its service processes and enhance awareness for serving special populations, particularly those unable to express their intentions due to health issues [2][3]. - Suggested improvements include appointing a trustee for elderly clients, enhancing customer identification systems with health assessments, and allowing emergency service provisions without immediate documentation [3]. - The bank should also work on changing the perception that home service is a special privilege and allow for provisional acceptance of requests in urgent situations [3].