能否为行动不便老人提供上门服务？记者实测江门10余家银行

Core Viewpoint - The recent news regarding an elderly person being required to withdraw money in person before passing away has sparked widespread social concern about the accessibility of banking services for elderly individuals and those with mobility issues in Jiangmen [1][7]. Group 1: Availability of Door-to-Door Services - Most banks in Jiangmen have indicated that they offer door-to-door services for elderly individuals, typically requiring a reservation one to two working days in advance [1][2]. - Only one bank reported not providing door-to-door services, while others confirmed the availability of such services depending on the specific needs of the elderly clients [2][5]. - Some banks, like Agricultural Bank, allow a representative to accompany the elderly person to authorize door-to-door services, which can be arranged within one to two working days [3][6]. Group 2: Specific Bank Policies - China Postal Savings Bank and Guangzhou Bank confirmed that they provide door-to-door services, with the latter offering same-day service for urgent requests [5][6]. - China Bank requires prior appointment for door-to-door services, and while cash withdrawal can be delegated to others, the person must know the password [6]. - Some banks have specific conditions, such as requiring medical or legal documentation if the elderly person is not fully aware of their actions [6]. Group 3: Enhancements in Elderly Services - The financial institutions are actively improving their services for the elderly, including the installation of barrier-free facilities and the provision of assistive devices like wheelchairs and medical supplies [8]. - Many banks have set up dedicated service windows for elderly clients and adjusted their queuing systems to prioritize them [8]. - The implementation of the "Guiding Opinions" by the National Financial Regulatory Administration emphasizes the need for financial services to be more accessible and tailored to the elderly population's needs [7].